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Coronavirus Cancellations: Consumers May Be Owed Refunds

PRACTICE AREAS: Consumer Protection
CASE STATUS: Under Investigation

Attention: Anyone who had trouble receiving a full refund for an event, service, or membership that was canceled, delayed, or otherwise affected by the COVID-19 pandemic.

Berger Montague is investigating whether certain companies are offering proper refunds in light of the coronavirus pandemic. We are interested in speaking with consumers to help determine whether a class action lawsuit can be filed.

If you have experienced issues receiving full refunds for events, memberships, and other goods and services that were affected by the COVID-19 pandemic, you may be able to take action to recuperate your losses. Please fill out the form on this page to learn more.

What are the allegations?

Berger Montague is conducting an investigation into whether companies are mistreating their customers and violating the law during this global pandemic. We are looking to help people who are having difficulty receiving refunds or were given a credit instead of a refund. Below are several areas that pertain to this investigation.

Canceled concerts and other events

If you had a concert, game, show, or other event that was canceled – or even postponed – you may be entitled to a full refund rather than a credit or coupon toward a future purchase. It is possible that the company is breaking its own contracts by not giving you a proper refund.

Unused memberships, passes, and subscriptions

If you are paying for a membership for a business that has shut down or is otherwise unusable due to the coronavirus outbreak, you may be able to get back any charges that were billed to you during this time.

Some examples of this include:

  • Gyms that have closed but continue to charge monthly membership fees
  • Theme parks that have shut down but continue to charge season passholders
  • Ski resorts that have closed but not refunded annual, monthly, or daily ski passes
  • Other businesses that charge on a monthly basis but have temporarily closed down

If you are interested in participating in a class action lawsuit, please fill out the contact form on this page.

Do I have to pay to consult with an attorney?

We are happy to talk with you about your potential claims free of charge. If we decide to represent you in a lawsuit, we will enter into a written contingent fee agreement with you. A contingent fee agreement means we only get paid if we win, and we will receive our fees from the amount paid by the defendant in the case.

About Berger Montague

Berger Montague is a full-spectrum class action and complex civil litigation firm. We have been recognized by courts throughout the country for our ability and experience in handling major complex litigation.

Lead Attorneys

Glen Abramson Headshot

Glen L. Abramson

Patrick Madden Headshot

Patrick F. Madden


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