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Coronavirus Travel Cancellations: Consumers May Be Owed Refunds

PRACTICE AREAS: Consumer Protection
CASE STATUS: Under Investigation

Attention: Anyone who has had trouble receiving a full refund for travel that was canceled, delayed, or otherwise affected by the COVID-19 pandemic.

Berger Montague is investigating whether certain companies are offering proper travel-related refunds in light of the coronavirus pandemic. We are interested in speaking with consumers to help determine whether a class action lawsuit can be filed.

If you have experienced issues receiving full refunds for travel that was affected by the COVID-19 pandemic, you may be able to recuperate your losses. Please fill out the form on this page to learn more.

What are the allegations?

Berger Montague is conducting an investigation into whether travel-related companies are mistreating their customers and violating the law during this global pandemic. We are looking to help people who are having difficulty receiving refunds or were given a credit instead of a refund.

Examples of companies and industries that pertain to this investigation include:

  • Airlines
  • Trains
  • Guided tours
  • Home-sharing rentals (such as Airbnb)
  • Hotels
  • Cruises
  • Resorts
  • Rental Cars

Please note this is not an exhaustive list – other industries may be relevant to this investigation as well.

Coronavirus flight cancellations

If your flight was canceled, you may be entitled to a full refund rather than a credit toward a future trip. Airlines may be breaking their own contracts by:

  • Changing their cancellation policies, which previously provided for full refunds
  • Refusing full refunds and only offering credit
  • Requiring travelers to pay a penalty to rebook their flights

If you were not given a full refund when your flight was canceled, you may be able to file a class action lawsuit.

Coronavirus trip cancellations

Likewise, if you paid for a hotel, cruise, resort, or other service or amenity and your trip was canceled, you may be able to seek a full refund.

If you are interested in participating in a class action lawsuit, please fill out the contact form on this page.

Do I have to pay to consult with an attorney?

We are happy to talk with you about your potential claims free of charge. If we decide to represent you in a lawsuit, we will enter into a written contingent fee agreement with you. A contingent fee agreement means we only get paid if we win, and we will receive our fees from the amount paid by the defendant in the case.

About Berger Montague

Berger Montague is a full-spectrum class action and complex civil litigation firm. We have been recognized by courts throughout the country for our ability and experience in handling major complex litigation.

Lead Attorneys

John Albanese Headshot

John Albanese

J. Quinn Kerrigan Headshot

J. Quinn Kerrigan

Senior Counsel
Y. Michael Twersky Headshot

Y. Michael Twersky


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