Cases & Investigations

Vizio TV Lawsuit Investigation: Vizio Internet Apps Plus Streaming Issues

PRACTICE AREAS: Defective Products
PRODUCT: High definition or ultra-high definition Vizio TV with Internet Apps Plus
CASE STATUS: Under Investigation

Attention: Anyone who owns a high definition or ultra-high definition Vizio TV with Internet Apps Plus.

Berger Montague is conducting an investigation and asking to hear from anyone who owns a high definition or ultra-high definition Vizio TV with Internet Apps Plus. Vizio’s high definition and ultra-high definition television models are believed to be insufficient to support streaming video through Vizio’s Apps, despite the fact that Vizio advertises streaming as a television feature. We are interested in speaking with consumers to help determine whether a class action lawsuit can be filed.

About the case

Berger Montague is investigating a potential class action lawsuit on behalf of consumers who purchased a high definition or ultra-high definition Vizio TV with Internet Apps Plus. People who have these TV models have reported issues with streaming video through Vizio’s Internet Apps Plus.

If you purchased a high definition or ultra-high definition Vizio TV with Internet Apps Plus, have experienced problems streaming video through the apps, and are interested in discussing a possible case, please contact Glen Abramson at gabramson@bm.net or (215) 875-4683.

What is the problem with Vizio TV video streaming?

Vizio’s televisions contain far less than the recommended quantity of temporary memory, commonly referred to as RAM.

Instead of storing a video on a hard drive, video streaming apps (such as Netflix, Hulu, Amazon, etc.) store the downloaded portions of a movie or video on the viewing device’s RAM.

The amount of RAM on a device dictates the frequency of buffering: the more RAM, the less a device needs to pause to buffer. Without sufficient RAM, streaming becomes a stop-and-start exercise in frustration and futility.

Industry leaders recommend certain benchmarks for RAM quantity based on a television’s resolution (ex. standard definition, high definition, ultra-high definition, etc.). For 720p high definition playback, at least one gigabyte of RAM is recommended. For 1080 ultra-high definition playback, at least two gigabytes of RAM are recommended.

Vizio’s high definition TVs only contain 512 megabytes of RAM-just over 50% of the recommended amount. Vizio’s ultra-high definition models contain a mere 768 megabytes of RAM, less than 40% of the recommended amount of memory.

The amount of RAM in both types of Vizio TVs is insufficient to support streaming video through Vizio’s apps. As a result, when users attempt to stream video, their streaming experience involves waiting every few minutes for the video to buffer.

When consumers purchase high definition or ultra-high definition Vizio TVs, Vizio fails to adequately disclose that the TVs contain insufficient RAM for streaming, while simultaneously-and prominently-advertising that the TVs are capable of streaming movies and videos through Vizio’s apps.

In addition, when customers complain about streaming problems and delays, Vizio attempts to blame the customers’ internet connection. However, even consumers with high speed internet connections experience the buffering problem when streaming video.

If you own a high definition or ultra-high definition Vizio TV with Internet Apps Plus and have experienced problems streaming video through the apps, please fill out the contact form on this page to get in touch with an attorney who can help.

Do I have to pay to consult with an attorney?

We are happy to talk with you about your potential claims free of charge. If we decide to represent you in a lawsuit, we will enter into a written contingent fee agreement with you. A contingent fee agreement means we only get paid if we win, and that we will receive our fees from the amount paid by the Defendant in the case.

 

Lead Attorneys

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Glen L. Abramson

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